American Airlines response

[lance_sibley]

Here's the response I got to the email I sent to American Airlines last night, complaining about their homophobic attitudes and informing them that I would no longer be flying on their airline:

Dear Mr. Sibley:

Thank you for contacting us. We consider feedback from our customers to be very important. We are currently experiencing higher than normal email communications from our customers and our response to you may be delayed. We'll reply as soon as possible and we appreciate your patience in the meantime. Just a reminder, if your inquiry involves an upcoming trip for which you have a reservation or imminent travel arrangements, please telephone our specialists at 1-800-433-7300. They will be able to assist you. (If calling from outside the United States or Canada, please refer to Worldwide Reservations Phone Numbers listed on AA.com.)

This is a "post-only" email response. Please do not reply to this message.

Sincerely,

Sean Bentel
Customer Relations
American Airlines

Gee, a "higher than normal" email load? I wonder why...

Comments

[crystal-diva.livejournal.com]

This is so clearly a form response...how disappointing.

I read the article you linked to...I am fairly sure I have kissed men on planes before and was never requested to stop doing so.

For them to try and talk their way out of this using "appropriateness" is nauseating and ludicrous.

[assetic.livejournal.com]

Oh they must be getting complaints by the truck load at AA right now.

I flew with American Airlines once before, and was disipointed with their service. Now this is also just a strange request by the crew of the plane. Actually quite sick.

I don't believe I will fly with them anytime soon. Just sick.

[boywhocantsayno.livejournal.com]

Oh they must be getting complaints by the truck load at AA right now.

I certainly hope so.

[kipron.livejournal.com]

gods, this whole thing is so pathetic.

who frakking cares who's kissing who where, when or how? :/

the airline needs to grow up. or at least never show any in-flight films where people kiss. because that would be horribly inconsistent of them. ;)

[boywhocantsayno.livejournal.com]

who frakking cares who's kissing who where, when or how? :/

Obviously some idiotic busybody does. :(

the airline needs to grow up.

Absolutely. Picking on gay people is seventh-grade behaviour.

or at least never show any in-flight films where people kiss. because that would be horribly inconsistent of them. ;)

The last flight I was on, the inflight entertainment was individual. Each seat had a screen on the back for the person sitting behind them.

I spent an hour watching the Doctor Who episode "New Earth" for the second time when I could have been watching X3 instead, which I still haven't seen (and didn't realize was available until 20 minutes before my flight was scheduled to land). And since "New Earth" starts with a kiss between Rose and Mickey, obviously it should have been banned so that I could have watched X3 instead.

Anyhow... let me know if you want to stage a kiss-in in protest. ;)

[mints4friends.livejournal.com]

yup, exact same message I got. Will be interesting if they ever bother to actually respond.

[dlacey.livejournal.com]

Can I just say how despicable I'm finding AA's actions here? I flew AA for the first time to LACon last month and actually enjoyed the flight enough that I was considering using them for all my flights in the future. Well, that's certainly NOT going to happen now, and I'll be emailing them first thing tomorrow to let them know it.

[mountebank.livejournal.com]

Reading between the lines:

Dear Mr. Fagley,

Eat shit and die.

Sincerely,

The airline that never wants you to fly with them again.